Guide
Highlights are an important connection between customer feedback and the Product Hierarchy. Once a Highlight has been identified, it can be linked to any level in the Product Hierarchy.
However, not all connections are equal. Sometimes, a Highlight may indicate an issue that could lead to customer churn, making it crucial for product management to take note. On the other hand, it could also represent positive feedback that helps marketing determine which features customers appreciate the most.
https://youtu.be/FuZiwykut5E
Proper prioritization of feedback requires identifying the type and quality of the link between the feedback and the product, which we call Highlights and can have various attributes.
Capturing Highlights manually
Highlights can be created by selecting a specific text in a source database entity.
https://demo.arcade.software/TZleai2cyafFsTcL9wre?embed&show_copy_link=true
Capturing Highlights via AI Suggestions
There are two ways to capture Highlights via AI.
You can do it in any Target entity. For example, you can go to any Feature and click Suggest Highlights button in the top right corner. With some luck, Fibery will show some suggestions. Review them and use Link button to create new Highlights.
https://app.arcade.software/share/KLr2Py4T6KmzZy4s06nP?embed&show_copy_link=true
Alternatively, you can open an Source entity and try to find some good Targets. For example, you can go to an Interview, click Suggest Highlights and see a list of suggested Highlights on the right. There can be several potential Targets, so you can click the best match on your opinion and a new Highlight will be created.
How AI suggestions work?
Fibery indexes all source and all targets databases and try to find matching entities based on this information.
What is indexed?
In source databases: Name, all rich text fields
In target databases: Name, all rich text fields, and all linked highlights
How can I improve AI suggestions?
Put decent description into target rich text fields and link more highlights. When you link more highlights, Fibery knows more about what this item is about.