Guide
How to setup Discourse integration, fetch all Posts into Fibery and link feedback to features and bugs.
Discourse is a popular tool for community forums and it is used by many product development companies. Now you can fetch all conversations into Fibery, highlight important ideas, and link them to real Ideas, Features, and Bugs. Here is the flow:
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Setup Discourse sync
Step 1. Add API key in Discourse
You have to create an API Key in Discourse. Navigate to Discourse Admin → API → click New API Key.
Select Global Key (allows all actions) for this Key.
Then select Category, Topic, and User and enable Sync.
Step 2. Setup Discourse space in Fibery
Navigate to Templates and find Discourse template
Click Sync.
Set Discourse domain (like https://try.discourse.org), set your API key and click Connect.
Choose what databases you want to sync from Intercom. In most cases you want to have all the data. Specify starting date for the sync, by default it is a month ago, but you may want to fetch all the data.
If you want to sync data instantly (most likely you do want that), make sure that Receive instant data updates using webhook setting is enabled.
Link feedback to ideas, features, bugs, etc
Open any Topic.
Select the text, push Cmd + L, select some entity and text will be linked to the selected entity:
FAQ
If we connect Discourse today, and in the future we move the same Discourse forum to another server, can we keep the same Discourse to Fibery connection with all settings and the same Fibery workspace?
If you import the data as is, so all IDs of entities are preserved the same, then everything should be fine. Just will need to update integration account settings and that's it :)