Guide
The Highlights is a database, so you can add formulas to calculate what you want. Here is the most basic use case. Let's say, you connect Highlights to Features and want to calculate Features Priority based on two things:
Feedback volume linked to a Feature (some Features may have 10 Highlights linked, while others just 2)
Feedback severity (some Highlights can be blockers, while others are just nice to have)
First, let's add a Score formula for a Highlight to capture Highlight Severity. Navigate to Settings → Highlights, click New Field, select Formula, and add this Formula named Score:
Severity.Value
Thus, for every Highlight, you will have a Score formula representing Highlight importance. Note that the Severity field for Highlight can be set like this, so Highlights with Blocker Severity will give more weight to the Score than Highlights with Low Severity:
Then go to your Target entity (in this case, it is Feature), add a New Field, select Formula, and name it Priority Score. The formula itself is very simple, we just take all linked Highlights and summarize Highlights Scores:
Highlights.Sum(Score)
Finally, create a backlog view for Features sorted by Priority Score.
It is possible to setup quite complex Prioritization formulas that take into consideration parameters like:
Customer Size
Customer Segment
Feedback freshness
Development Effort
We will add a detailed guide how to do it later, so far contact us in Intercom or in our Community and we will help you.