Guide
Fibery plan options
There are four plans in Fibery: Free, Standard, Pro, and Enterprise.
We are encouraging you to check this page for all the details and differentiators.
Free plan
It's a collaborative free plan. Not a camouflaged trial with the limit on database records, but a true free offering that a small team with simple processes can use indefinitely.
We hope having a free plan will reduce the friction of getting started with Fibery, especially inside departments of larger organizations where procurement might be quite a hassle.
Standard
Pro
Everything from Standard plus:
Enterprise
Everything in Pro plus:
AI included
AI features are included in the regular paid plans.
Discounts:
We provide:
Upgrade to a paid plan
Click Settings in the sidebar.
Click Plan and Billing option.
Choose your desired plan
Enter your account details, followed by your billing address details.
Enter your payment method information.
Review all information for accuracy, then confirm the upgrade.
Payments are tricky beasts, and sometimes they will not work. Please, contact us in support chat (click ? in the bottom right corner → Chat with support) and we will help.
Apply promo code
That's the most hidden part! First, Click on the Plan name
Then you will see Apply coupon button. That's what we need!
Change/update billing information
You can also anytime change your billing information - including card, card holder, VAT, address, etc.
Click on the name of your workspace.
Click Settings in the sidebar.
Click Plan and Billing option.
Click on Manage Subscription under your current plan.
Update the card details/billing address.
Payment methods
Here are the payment methods we currently accept:
Credit cards (self-service)
PayPal (self-service)
Apple Pay (Cmd/Ctrl-click the Upgrade button, ensure the popup isn’t blocked. Apple Pay will appear as a payment option when using Safari on Mac)
Bank transfer (Pro and Enterprise customers with annual or $1000+ invoices, contact us for payment details)
How to access your invoices
All your invoices are available in the Settings → Plan and Billing. Additionally, they are automatically sent to the billing email address used in the Billing & Shipping addresses.
Downgrade the plan or cancel the subscription
Downgrade
You can downgrade to a cheaper plan any time, if you think it works better for you.
Click on the name of your workspace.
Click Settings in the sidebar.
Click Plan and Billing option.
Choose appropriate billing plan according to your needs
If you first decided to switch from a paid plan to Free but then changed your mind 🥲, you can cancel the scheduled downgrade in the billing settings.
Cancel the subscription
Feel free to cancel your subscription at any time. All the benefits of the paid plan will remain till the end of your billing cycle. Once the billing cycle is over, we won't charge you again, and your workspace will switch to the Free plan.
Click on the name of your workspace.
Click Settings in the sidebar.
Click Plan and Billing option.
Click on Manage subscription button
Choose the plan
You can also write an email to new@fibery.io and we will help as well.
FAQ
Do you offer any discounts?
Yes, check Free offers and discounts.
What happens if we invite/deactivate users when on a paid plan?
When you invite a new user, we charge you proportionally to the time left in the billing cycle. For example, if you pay annually and there are six months left until the next payment, the prorated amount is $12*(6/12)*12=$72.
When you deactivate a user, the unspent amount will be deducted from your next bill.
Check out User Management.
How is the payment being processed?
We use Braintree to process your payment. Braintree handles billions of dollars in transactions and is trusted by companies like Uber, Dropbox, and GitHub. We do not store or handle your credit card information directly.
By the way, we have a Braintree integration if you use this service too and want to connect your financial, sales customer care processes.
We use Chargebee to manage our subscriptions and billing. Chargebee acts as a subscription management platform, handling tasks such as invoicing, recurring billing, tax calculations, and payment retries. The actual payment processing is done by Braintree
What if I want to purchase Enterprise but have less than 25 teammates?
You still have to purchase at least 25 seats.
If you have 7 users on Pro plan and upgrade to Enterprise, we charge for 25 seats;
If while being on Enterprise you have 30 users and deactivate 10 of them, we still charge for 25, not 20 seats.
If I upgrade my plan mid-month, do my AI usage limits increase immediately?
Yes. When you upgrade (for example, from Standard to Pro), your AI usage limits are increased to the new plan’s limits right away—without waiting for the next billing cycle. This means you can start using the higher AI quota on the same day you upgrade, even if you’ve already reached your previous plan’s limit.
Note: The limit update is generally effective within a few minutes after the upgrade.
What happens if my payment doesn't go through?
We will try to charge your card again and again once every few days. If this doesn't work, we will nudge you to update your payment method, gradually increasing the urgency:
day 0: a banner appears in the sidebar for Admins;
day 14: a banner now is visible to everyone;
day 21: the workspace becomes locked while waiting for the payment;
day 28: the subscription gets cancelled and the workspace is downgraded to a free plan.