Guide

This template can be installed by selecting the Product Management option during the Fibery signup.

Fibery's Product Management solution is a powerful tool designed to streamline capturing, organizing, and acting upon customer feedback. Integrating customer insights into your Product Hierarchy allows you to prioritize backlog items more effectively, create a more accurate roadmap, and ensure that your product development efforts always align with customer needs.

The Highlights feature seamlessly integrates customer insights into your Product Hierarchy, enabling you to prioritize Backlog items more effectively, create a Product Roadmap, and ensure that your product development efforts are always in sync with customer needs.

Check the Feedback Management concept whiteboard overview.

Collect customer feedback

Feedback can come from various sources, such as user research calls, support tickets, notes from the sales team, emails, surveys, and more. Fibery is designed to collect all this feedback in one place, making it easy to process.

To process feedback, we use a Highlights database that allows you to connect feedback (source) to product hierarchy (target) by identifying insights or facts from the feedback. A segment of this information is known as a Highlight.

Learn more about Highlights

Feedback sources

In the Product management template, there are two default source sets up in the Highlight settings:

Interview: Nowadays, most user interviews happen during video calls, where the video and audio are recorded and processed later. When you have a recorded user interview, you can add it to a specific document, and Fibery can create a transcript that you can use as a feedback source.

Learn how to Manage interview transcriptions

Web: You can discover valuable feedback beyond the usual integration on X. You could browse Reddit or read articles about competitors to find useful insights. Our Chrome extension lets you send selected information directly to the Fibery database from your browser. It works flawlessly and streamlines the data collection process.

Learn more about Fibery Browser Extension (Chrome)

You can directly add other integrations (Intercom, Zendesk, Discourse, Email, Slack) in the Highlights database settings.

Feedback views

Feedback Inbox functions similarly to your email inbox by gathering feedback from various sources in one location.

You can view incoming items and extract the key points by creating Highlights. After completing your review, you can click the "Reviewed" button to remove it from the Feedback Inbox so you can concentrate on the rest of the unprocessed feedback.

Feedback Feed is like a news portal where you can see the latest feedback from different sources. You search and filter the way you want to understand what is happening in the feedback collection.

In the Feedback view, you can find a lot of useful information about the feedback, which is fully customizable.

Learn how to customize the Feed View

The Product Hierarchy

Product Hierarchy is a structured representation of the various elements of a software product. This hierarchy can be broken down into the following levels:

Product is the highest hierarchy level and represents the software solution being developed. It encompasses all the components, features, and subfeatures of the software. This is only needed when you have more than one product in your portfolio.
Component is a unique part of a product that serves a particular function. It usually consists of several features and can function independently of other components. For instance, in project management software, components may include task management, team collaboration, and reporting. Components can also contain other components.
Feature is a specific functionality within a component that provides value to the user. For example, within the task management component of project management software, features could include task creation, task assignment, and task tracking. Features can also contain other components.

This hierarchy helps organize the development process, making planning, tracking, and managing work easier. It also aids in communicating the software's structure and functionality to stakeholders, including developers, project managers, and end-users.

Like most features in Fibery, the Product Hierarchy is highly adaptable. You can modify the names, the number of levels, and many other aspects to suit your unique needs perfectly.

Default Highlights setup

The following default Highlight database settings are included in this template.

Source

Sources of feedback include the Interview and Web databases mentioned above. Only from these database settings can you create a Highlight.

Target

These databases represent the Product Hierarchy that the Highlights refer to.

Highlight

Highlight is a special Fibery database with features similar to all other databases. The default setup includes the following fields, formulas, and rules.

Name: This field is automatically generated by the "Generated Highlight Title" rule that uses AI to add the name to the Highlight based on the highlighted text.

Severity: This is where you can specify the severity level of the highlight, which will impact the priority calculation.

Score: This field will store the severity value for further processing and display the severity in numerical form.

Learn more about how to Customize Highlights

Capture Highlights

Highlights are an important connection between customer feedback and the Product Hierarchy. Once a Highlight has been identified, it can be linked to any level in the Product Hierarchy.

Learn how to Find Highlights (manually and with AI help)

Highlight view view shows all the created Highlights.

Backlog prioritization

Backlog view shows the Feature priority list based on the severity of the Highlight.

Learn how the Prioritization score is calculated.

The roadmap view displays a plan's timeline. It arranges all features with a time range organized by Components.

Learn more about the Timeline view.

Feature progress view provides a dynamic Kanban-style board that visually represents the development status of each feature.

While Fibery provides a comprehensive solution for software development, you can enhance its capabilities by connecting with third-party software development tools.

Customer Management

The Feedback Management workspace template utilizes two interconnected databases: Companies and Contact.
This structure is pivotal in tracing the origins of the feedback.

Linking feedback directly to specific contacts and their companies allows for a more refined approach to prioritizing user needs based on direct customer input.

In addition to building a Sales CRM in Fibery, connecting third-party CRM is possible. Tools like HubSpot can be seamlessly integrated, enriching our customer data and automating workflows. This integration provides a more comprehensive view of customer interactions and behaviors, enabling personalized customer engagement and strategic decision-making.

Syncing data between platforms eliminates silos and ensures customer information is up-to-date and actionable. Sales tools like Hubspot can also provide feedback collected from customers.