Guide
In this guide, we'll cover how to integrate Fibery with Zendesk and extract feedback from Zendesk tickets.
https://youtu.be/ndHP1BmmgEw
Setup Zendesk sync
Navigate to Templates and find Zendesk template
Click Sync.
Insert URL to your Zendesk account and authorize it.
Choose what databases you want to sync from Zendesk. In most cases you want to have all the data. Specify starting date for the sync, by default it is a month ago, but you may want to fetch all the data:
Click Sync now and sync process will be started. Note that it may take time to complete.
Zendesk Space will appear in the sidebar.
Link feedback to ideas, features, bugs, etc.
Open any Ticket.
Select the text, push Cmd + L, select some entity and text will be linked to the selected entity.
Learn more about this in Highlights
FAQ
I've checked the support tickets, and we have incredible amount of spam tickets. If I would delete those, would it mean that you would do less requests for Zendesk, or would it be the same?
If the deletion is before the sync happens then yes, we’ll have a bit less data to sync. If later then not so much sense. The only benefit is that the next full sync will be faster.