Guide
In this guide, you will learn how to connect your Jira project to Fibery and link Jira Issues to Fibery Features so you can track development status without leaving Fibery.
Before you start
You'll need admin access to your Jira project to add custom fields.
Decide whether you're connecting Jira Cloud or Jira Server - the setup is the same, but the authentication details differ.
Let's assume that you use Fibery for product management, but your software development team sticks to Jira (for now).
Here are the steps to connect product management and software development processes:
Setup Jira Integration in Fibery
Add Feature ID Custom Field in Jira Issues
Connect Jira Issues to Fibery Features
Manage the process
Now let's delve into the details.
You can choose between Jira Cloud or Jia Server for integration.
Step 1. Setup Jira Integration in Fibery
Navigate to Templates at the bottom of the sidebar, choose the Jira template from the Templates Gallery, and click Sync. You should see a new Jira space appear in your sidebar.
Step 2. Add Feature ID Custom Field in Jira Issues
In Jira, add a Short Text (plain text only) custom field called Feature ID to your issue type. It must be a Short Text field - other field types won't sync correctly and will break the linking.
For every Jira issue you want to link to Fibery, fill in the Feature ID field with the corresponding ID from Fibery.
Once you've added IDs, go to the Jira Space settings in Fibery and click Sync Now to force a sync.
Step 3. Connect Jira Issues to Fibery Features
Now you can go to your Feature database and add a new Relation between Feature and Issue. Set it up to match on the Feature ID field by using Auto-linking (Set Relations Automatically). Once configured, all Jira Issues with a matching Feature ID will link automatically.
You should see linked Issues appear under the relevant Feature. From there you can view status, assignee, and other Jira fields without switching tools.
Using JQL Filters in Jira Integration (optional)
If you want to limit which Jira issues sync to Fibery, create a JQL filter directly in Jira, test it there, then apply it to your integration source in Fibery. Only issues matching the filter will be synced.
FAQ
I want to have a bi-directional sync between Fibery and Jira
It's possible, please check Jira two-way sync
I want to import data from Jira only once during a migration
Set up the integration, then go to the Jira Space, click any Jira database, click … in the top right, and disable sync. Your Jira data is now in Fibery without ongoing syncing.
I want to highlight Jira texts, like you do in Intercom
Text from Jira can be changed dramatically, and we can’t preserve highlights. That's a conceptual problem, and unfortunately. we can't solve it. If you have a really good case in mind, please, don't hesitate to share it with us.
How does your Delta sync work?
Rather than doing a full refresh every cycle, Fibery's Jira sync fetches only issues created or modified since the last successful sync — plus a one-day look-back buffer to catch anything that slipped through due to API timing. This keeps sync fast and avoids stability issues from processing large update volumes.
Troubleshooting
Why query parameter "username" is not supported?
This is a GDPR compliance restriction - certain Jira fields (like user fields) can't be connected. Exclude those fields or databases and try syncing again.
Why does the “Time Estimate (minutes)” field shows unexpected values?
This behavior comes from how Jira sends time tracking data through its API. The “Time Estimate (minutes)” field reflects the remaining time (in minutes) to complete the issue, not the original estimate or time spent.
Here’s how Jira tracks time:
Original Estimate → The total time originally estimated for the issue.
Remaining Estimate → The remaining time left to complete the issue (this is what the "Time Estimate (minutes)" field reflects).
Time Spent → The total time already logged on the issue.
When the Remaining Estimate reaches 0 minutes, the "Time Estimate (minutes)" field will also show 0 — even if there was an original estimate or time spent recorded.
How do I change the password for a Jira integration?
You can't edit the password on an existing account. If the connected account's password changes:
Go to integration settings in Fibery.
Add a new Jira account with the updated credentials.
Remove the old account.
Why do I see "Unauthorized. Provide valid credentials" even with a valid token?
This is caused by an Atlassian organization policy, not an issue with Fibery. Atlassian now lets org admins block third-party tools from using API tokens.
To fix it:
Go to Atlassian's API token access settings.
Log in as an org admin.
Navigate to Administration → Security → API token access.
Check whether API token access is blocked for Jira Cloud.
Ask your Atlassian admin to allow API token access for third-party tools, or create a token under an account that has access enabled. Once access is restored, reconnect the integration in Fibery.
Why do I see "Issue doesn't have summary" when saving the Jira integration?
Fibery can't retrieve the issue creation schema for the selected project — usually because the connected Jira account doesn't have "Create Issue" permission.
To fix it:
Check which Jira user is connected to the integration.
In Jira, confirm that user has Create Issue permission in the relevant project.
If not, update the project's permission scheme.
Return to Fibery and save the integration again.